Returns & exchanges

We fully stand behind every Valandré product and want you to be satisfied with your purchase. If you are not 100% happy with a product, you can return it for a refund within 30 days of purchase.

Proof of purchase is required for any refund or exchange. If you gave us your details at checkout, we will usually have a record of your purchase; if not, we will ask for a physical receipt.

We will refund the price you paid to your original payment method or as store credit.

We are happy to accept gift returns within 30 days, on presentation of proof of purchase (a gift receipt, for example). Ask the person who gave you the product for one.

To protect all our customers and handle every return with reasonable fairness, we cannot accept returns or exchanges in certain situations:

• products damaged through abuse, improper care, neglect or accident – including damage caused by pets;
• products showing excessive wear, i.e. nearing the end of their useful life or showing significant signs of wear – we can still help, though: see the Repairs section below;
• products lost or damaged as a result of fire, flood or natural disaster;
• products with missing or damaged labels;
• products returned for personal reasons unrelated to their performance or to your satisfaction with them;
• soiled or contaminated products, until they have been properly cleaned;
• in rare cases, repeated abuse of our returns policy.

We also cannot accept returns of friends and family purchases, pro deal orders or partner orders.

Bought your product from an authorised third-party stockist? It is fully covered by our warranty, but it must be returned to the stockist, in line with its own returns policy.

For purchases made directly from Valandré, start your return by emailing us at postbox@valandre.com, then send your product to:

SARL Valandré
Grande Versane
11340 Belcaire — France

Remember:

• enclose your proof of purchase;
• include all the product's labels;
• use a delivery service with a tracking number.

Need a different size? Once we have received the product and checked that it is in resaleable condition, we will send you a replacement via Colissimo, with shipping at our expense.

All exchanges are processed at the recommended retail price. If your product is eligible for return but the replacement is out of stock, we will refund you or offer you a similar product; any price difference will be refunded or charged to you.

To start an exchange, email us at postbox@valandre.com.

A badly damaged or heavily worn product – through misuse, improper care, neglect or accident – is not a lost cause: we can work directly with you to repair or refill it, for a fee agreed with you. Visit our Care & Repairs page.