Accessibility

Valandré is committed to making its online shop accessible to all, in accordance with Directive (EU) 2019/882 on the accessibility requirements for products and services and its transposition into French law (Decree No. 2023-931 of 9 October 2023).

The website www.valandre.com is partially compliant with the European standard EN 301 549, which incorporates the criteria of the Web Content Accessibility Guidelines (WCAG 2.1, level AA).

This statement was drawn up on 21 October 2026.

On 21 October 2026, the main pages of the site (home page, collections, product pages, cart, search, contact and aftercare forms, information pages and policies) were tested on desktop and mobile with axe-core, the reference testing tool. The issues found (colour contrast, the name of a drop-down menu, keyboard access to a table) have been fixed; these automated tests no longer report any errors.

A full audit, including manual testing with a keyboard and a screen reader, has yet to be carried out. This page will be updated once it is complete.

• alternative text on images;
• compliant colour contrast for text;
• links, buttons and form fields labelled for screen readers;
• a declared language on every page (French, English, German, Spanish);
• a layout adapted to mobile devices.

• some services provided by third parties (payment, chat, customer reviews, cookie banner) are not fully under Valandré's control;
• the background videos, which contain no speech, have neither subtitles nor audio description;
• manual testing (keyboard only, screen readers) has not yet been carried out.

If you cannot access any content or service, email us at postbox@valandre.com or call us on +33 (0)4 68 20 37 15 (Monday to Thursday, 8:00–12:00 and 13:30–17:30; Friday, 8:00–12:00). We will provide the information in another format and help you complete your order.

If you do not receive a satisfactory response, you can report the issue to the DGCCRF, the French consumer protection authority, on SignalConso, or refer the matter to the Défenseur des droits, the French rights ombudsman.