Care & Repairs
Service request
Describe your product and the service you need: our workshop will reply by email with a detailed quote.
Our services and prices
| Service | Price | Details |
|---|---|---|
| Care / washing | €56.00 incl. VAT | Full wash and controlled drying in our workshop, loft preserved |
| Repair (labour) | €56.00 incl. VAT per hour | Zips, seams, fabric – quote by email before any work |
| Goose down refill | €39.00 incl. VAT per 100 g | On a previously washed item · 100 g min – 200 g max |
| Duck down refill | €20.00 incl. VAT per 100 g | On a previously washed item · 100 g min – 200 g max |
| Return shipping | €15–16 | Depending on the item |
We will send you a detailed quote by email based on the services requested. Washing, repair and refill service available for Valandré products only.
How do you care for a down product?
Well-cared-for gear is warmer, more effective and lasts longer. Good habits, approved by our workshop.
How do I wash a Valandré down sleeping bag?
Machine wash it with your usual liquid detergent on a 40°C programme, with a gentle rinse and spin. To preserve all the thermal qualities of the down without any risk, the safest option is still to have it washed by our workshop (€56 incl. VAT).
Can a down product be dry-cleaned?
Never. Dry cleaning destroys down, so dry cleaners are strongly discouraged. Only ever machine wash it in water – or send it to our workshop.
How do I dry a down product after washing?
When it comes out of the machine, the down is clumped: tumble dry at 40°C over several cycles, stopping the programme regularly to break up the clumps by hand. Once the product is dry, lay it flat and pat it to settle the down back into each compartment.
Should I compress my sleeping bag?
As little as possible: only compress it when you need to for transport. If it has been compressed while damp, take it out of compression as soon as possible and let it dry – a cycle in the tumble dryer helps.
How do I store a sleeping bag at home?
Always fully lofted, never compressed: hanging up, laid flat or in its mesh storage sack, in a dry place. That is the key to keeping its loft over the long term.
My down gear is losing its loft: what should I do?
When you are using the product, air it every morning to keep the down as dry as possible. If the loft still seems tired, our workshop can refill your compartments with goose down (€39 incl. VAT per 100 g) or duck down (€20 incl. VAT per 100 g), on a previously washed item.