Warranty

Just as our products protect you from bitter cold, our lifetime warranty protects you against any manufacturing defect.

A lifetime warranty

Our lifetime warranty covers any manufacturing defect, provided your gear was bought from an authorised retailer. Valandré will, at its discretion, repair the defective product or replace it with a comparable existing model.

We stand behind the craftsmanship and design of every product that leaves our workshop. If you notice a problem, let us know: we are not a rigid company. We use Valandré gear in the mountains, just like you, and our designers work hard to make it the very best it can be – so that we can all succeed on our climbs and stay warm at altitude.

We are committed to our customers, and we want to resolve any problem that may arise.

What the warranty does not cover

There are, of course, limits to everything. The Valandré lifetime warranty does not cover:

normal wear and tear;
damage caused by misuse, abuse or neglect;
accidental damage (burns, tears…);
natural fading and ageing of materials over time and with use;
improper care or failure to follow the product's care instructions – an essential point for down products;
products bought from unauthorised retailers or stockists.

Has your down gear lost some of its loft over the years? Valandré offers a down refill service: contact us at postbox@valandre.com.

Making a warranty claim

Email us at postbox@valandre.com with a few photos, the reason for your message and the date and place of purchase of the product. We will assess the situation and get back to you.

The lifetime warranty covers the product for its entire lifetime, in all countries, whichever authorised retailer it was bought from. The product is inspected, then repaired or replaced, in our workshop in Belcaire.

This commercial warranty is in addition to the legal guarantees and does not replace them. Independently of it, you benefit from the legal guarantee of conformity (2 years from delivery, Articles L. 217-1 to L. 217-32 of the French Consumer Code) and the legal guarantee against hidden defects (Articles 1641 to 1649 of the French Civil Code). Throughout the period of the legal guarantee of conformity, the lifetime warranty applies in addition to it, without reducing your rights under it; after that period, it continues to cover manufacturing defects. How to exercise the legal guarantees is explained in the box below and in Article 10 of our Terms and Conditions of Sale.

Guarantor: SARL VALANDRE, Grande Versane, 11340 Belcaire, France. The warranty is free of charge. This warranty policy supersedes all previous warranty policies.

The consumer has a period of two years from delivery of the goods to invoke the legal guarantee of conformity if a lack of conformity appears. During this period, the consumer is only required to establish the existence of the lack of conformity, not the date on which it appeared.

Where the contract of sale of the goods provides for the continuous supply of digital content or a digital service for a period of more than two years, the legal guarantee applies to that digital content or digital service throughout the intended period of supply. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or digital service, not the date on which it appeared.

The legal guarantee of conformity entails an obligation on the trader, where applicable, to provide all updates necessary to keep the goods in conformity.

The legal guarantee of conformity entitles the consumer to repair or replacement of the goods within thirty days of their request, free of charge and without significant inconvenience to them.

If the goods are repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee.

If the consumer requests repair of the goods but the seller imposes replacement, the legal guarantee of conformity is renewed for a period of two years from the date on which the goods are replaced.

The consumer may obtain a reduction in the purchase price while keeping the goods, or terminate the contract and obtain a full refund in return for giving back the goods, if:

the trader refuses to repair or replace the goods;
the repair or replacement of the goods takes place after a period of thirty days;
the repair or replacement of the goods causes significant inconvenience to the consumer, in particular where the consumer permanently bears the costs of taking back or removing the non-conforming goods, or bears the costs of installing the repaired or replacement goods;
the lack of conformity of the goods persists despite the seller's unsuccessful attempt to bring them into conformity.

The consumer is also entitled to a price reduction or to termination of the contract where the lack of conformity is so serious that it justifies an immediate price reduction or termination of the contract. In this case, the consumer is not required to request repair or replacement of the goods first.

The consumer is not entitled to termination of the sale if the lack of conformity is minor.

Any period during which the goods are out of use for repair or replacement suspends the remaining period of the guarantee until the restored goods are delivered.

The rights mentioned above result from the application of Articles L. 217-1 to L. 217-32 of the French Consumer Code (Code de la consommation).

A seller who in bad faith obstructs the implementation of the legal guarantee of conformity is liable to a civil fine of up to €300,000, which may be increased to 10% of average annual turnover (Article L. 241-5 of the French Consumer Code).

The consumer also benefits from the legal guarantee against hidden defects under Articles 1641 to 1649 of the French Civil Code, for a period of two years from discovery of the defect. This guarantee entitles the consumer to a price reduction if the goods are kept, or to a full refund in return for giving back the goods.

Entretien

Extend the life of your gear

Washing, repair, refill: our workshop in Belcaire looks after it.

Discover aftercare